Frequently Asked Questions
Find answers to common questions about our products, orders, payments, delivery and returns.
Have a question about OrdersTech? We've answered some of the questions our customers ask most often.
What is OrdersTech?
OrdersTech is an electronics e-commerce company focused on bringing quality electronics and technology products from China to customers in Ghana.
We source products internationally and provide customers with a convenient way to order electronics online with delivery directly to their location.
Where do OrdersTech products come from?
Our products are sourced primarily from suppliers and manufacturers in China. We then arrange the necessary shipping and logistics to bring products into Ghana.
Do you deliver across Ghana?
Yes. OrdersTech provides delivery services to customers across Ghana. Delivery arrangements may vary depending on your location and the product ordered.
Do you offer door-to-door delivery?
Yes. Our goal is to make purchasing electronics convenient by providing door-to-door delivery where available.
Customers may be contacted by our delivery team to confirm their location and arrange a suitable time for delivery.
How long does delivery take?
Delivery times can vary depending on the product, sourcing process, international shipping, customs, logistics and your delivery location.
The estimated delivery timeframe for a particular product or order will be communicated where applicable.
How can I place an order?
You can browse our products on the OrdersTech website, select the product you want, add it to your cart and proceed through the checkout process.
Make sure your name, phone number and delivery information are correct before completing your order.
What payment methods do you accept?
Available payment methods are displayed during checkout or communicated by our customer support team.
Payment options may change from time to time as we add or remove payment providers.
Can I cancel my order?
You should contact OrdersTech as soon as possible if you want to cancel an order.
Whether cancellation is possible may depend on whether the product has already been sourced, shipped, imported, processed or delivered.
Can I return a product?
Some products may be eligible for return depending on the reason for the return and the condition of the product.
Please review our Returns & Refund Policy or contact us before sending a product back.
What if my product arrives damaged?
Contact OrdersTech as soon as possible after receiving a damaged product.
We recommend taking clear photographs or videos of the packaging, shipping label and damaged product. Keep the original packaging until the matter has been investigated.
What if I receive the wrong product?
Contact us immediately and provide your order number together with photographs of the product you received.
We will investigate the order and advise you on the next steps.
How long do refunds take?
Refunds that require an investigation may take approximately 2 to 3 months after the investigation and approval process.
However, some refunds may be completed much sooner, depending on the circumstances, payment method and how quickly the investigation is completed.
Do all refunds take 2 to 3 months?
No. The 2 to 3 month period applies to cases that require an extended investigation or additional coordination.
Some refunds may be processed considerably faster where the circumstances are straightforward.
What should I do if I receive a defective product?
Contact our support team and explain the issue. Depending on the product, we may ask you to perform some basic troubleshooting before arranging a return, replacement or other solution.
Do your products come with a warranty?
Warranty coverage depends on the specific product and manufacturer or supplier.
Where a manufacturer's or supplier warranty applies, OrdersTech may assist with the relevant warranty process where reasonably possible.
Can I change my delivery address after ordering?
Contact us as soon as possible if you need to change your delivery information.
Changes may not always be possible once an order has already been dispatched or handed to a delivery partner.
How will the delivery team contact me?
Our delivery team or delivery partner may contact you using the phone number provided with your order to confirm your location and delivery arrangements.
Where is OrdersTech located?
OrdersTech is located in Osu, Accra, Ghana.
Our business operates with international sourcing and supply relationships, including suppliers in China.
How can I contact OrdersTech?
You can contact OrdersTech using the following details:
- Email: info@orderstech.store
- Phone / WhatsApp: +233 55 876 5322
- Location: Osu, Accra, Ghana
What if I have a question that is not listed here?
No problem. Our customer support team can help with questions about products, orders, payments, deliveries, returns and other OrdersTech services.
Still Have Questions?
Our team is here to help. Contact OrdersTech and we'll assist you with your question.
Contact OrdersTech